Copyright © 2025 BillionMark Solutions Sdn Bhd. All rights reserved.
Terms of use
TERMS OF USE
Billionmark Solutions Sdn Bhd (“Billionmark”) provides cloud-based communication solutions, business automation systems, websites, applications, and related IT services to customers in Malaysia.
By accessing or using Billionmark’s website, products, or services, you agree to be bound by these Terms of Use, which may be updated from time to time without prior notice. Continued use of our services constitutes acceptance of any revised terms.
All trademarks, logos, and intellectual property displayed on this website are the property of Billionmark or their respective owners. Unauthorized use is strictly prohibited.
Billionmark shall not be held liable for any direct or indirect loss, damage, or disruption arising from the use of our products, services, website, or third-party platforms linked to our services.
PRIVACY POLICY
This Privacy Policy explains how Billionmark Solutions Sdn Bhd (“Billionmark”) collects, uses, processes, stores, and protects personal data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA).
By accessing or using Billionmark’s products and services, you consent to the processing of your personal data as described in this Privacy Policy.
Personal Data We May Collect
The personal data you provide may include, but is not limited to:
- Name, contact details, address, email address
- Identification details (NRIC or passport number)
- Company, employment, or business-related information
- Banking or payment-related information
- Device, browser, and system data
- Any other information required to provide our services
This list is not exhaustive and additional information may be requested depending on the nature of our services or transactions. Your consent will be obtained where required.
General Data Protection Commitment
Billionmark is committed to safeguarding your personal data and complies with all applicable Malaysian data protection laws. We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
How We Collect Personal Data
You may browse our website anonymously. Personal data is collected only when you voluntarily:
- Register for our services
- Submit enquiries or forms
- Enter into transactions with us
- Subscribe to our products or services
You agree that any information provided is accurate and does not infringe the rights of third parties.
How We Use Your Personal Data
Your personal data may be collected, used, disclosed, and processed for purposes including but not limited to:
- Providing and managing Billionmark products and services
- Verifying identity and processing transactions
- Managing accounts, subscriptions, and payments
- Responding to enquiries, complaints, and support requests
- Improving services, user experience, and system performance
- Marketing, promotions, and service updates (with consent)
- Compliance with legal, regulatory, and contractual obligations
- Sharing with service partners for service fulfillment
Failure to provide required personal data may result in our inability to deliver certain services.
Marketing Communications
You may receive communications via email, phone, SMS, or post regarding our products and services. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Disclosure of Personal Data
Your personal data may be disclosed to:
- Government authorities or regulators where required by law
- Business partners, affiliates, and service providers
- Auditors, consultants, legal advisers, or professional service providers
- Third-party vendors necessary for service delivery
All disclosures are made under confidentiality and security obligations.
Data Retention
Personal data is retained only as long as necessary to fulfil the purposes stated in this policy or as required by law. Once no longer required, data will be securely deleted or anonymized.
Access, Correction & Withdrawal of Consent
You may request to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent for data processing
Requests can be made by contacting Billionmark’s Data Protection Officer using the contact details provided on our website.
Third-Party Services
If you engage third-party services via Billionmark, your data may be processed under the third party’s privacy policy. Billionmark is not responsible for how third parties handle your personal data.
Third-Party Personal Data
If you provide personal data of third parties (e.g., employees, directors, family members), you confirm that consent has been obtained from those individuals.
Data Transfer
Your personal data may be transferred within or outside Malaysia for storage or processing, subject to appropriate security safeguards and confidentiality obligations.
Website Analytics & Cookies
Billionmark uses cookies and tracking technologies to improve website performance and user experience. This may include:
- IP address
- Browser type
- Pages visited
- Time spent on pages
- Cookies and analytics tools (e.g. GTM)
You may disable cookies via your browser settings, though this may affect website functionality.
Access From Outside Malaysia
If you access our services from outside Malaysia, your data may be transferred to servers located in Malaysia, where data protection laws may differ from your jurisdiction.
1. Introduction
Billionmark Solutions Sdn Bhd (“Billionmark”) provides cloud communication solutions, business automation services, websites, applications, security systems, and related technology services to customers in Malaysia.
These Terms of Use govern your access to and use of Billionmark’s products, services, websites, and applications (“Services”). Billionmark reserves the right to amend these Terms at any time without prior notice. Continued use of the Services constitutes acceptance of any updated Terms.
All trademarks, service marks, logos, designs, and intellectual property remain the property of Billionmark or their respective owners.
2. General Acceptance
By accessing or using Billionmark’s Services, you confirm that you have read, understood, and irrevocably agree to be bound by these Terms of Use. If you do not agree, you must immediately cease using the Services.
3. Use of Content
All use of Billionmark’s Services is at your own risk. Billionmark shall not be responsible for any loss, damage, or consequences arising from reliance on information, tools, or materials provided through the Services.
5. No Obligation to Update
Descriptions, specifications, and information relating to Billionmark’s Services are provided as of the date stated and may change without notice. Billionmark has no obligation to update such information.
6. Intellectual Property & Copyright
All content, including text, graphics, software, designs, data, and documentation, is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, publish, license, sell, or create derivative works without prior written consent from Billionmark or the respective rights holder.
7. Trademarks
All trademarks, service marks, trade names, logos, and designs displayed are the property of Billionmark or their respective owners. You shall not take any action that infringes or damages these rights.
8. No Warranty
All Services and content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, non-infringement, or freedom from viruses.
Billionmark does not warrant that Services will be uninterrupted, error-free, secure, or free from harmful components. Temporary unavailability due to technical or operational reasons shall not give rise to liability.
9. Fraudulent or Unauthorised Use
You remain fully responsible for all charges incurred through your account, systems, or facilities, whether authorised or unauthorised, including those resulting from hacking, fraud, compromised credentials, or unlawful activity.
Billionmark shall not be liable for any loss, damage, or charges arising from such usage.
10. Suspension of Services
Billionmark may suspend Services (in whole or in part), without liability, if:
- Credit limits or prepaid balances are exceeded
- Payments remain outstanding
- Fraudulent, abnormal, or unlawful traffic is detected
- Continued usage poses a risk to the network or other users
Suspension shall not affect Billionmark’s right to recover outstanding charges.
11. Customer Security Obligations
You must implement appropriate security measures, including strong passwords, firewalls, monitoring, and timely updates. You shall immediately notify Billionmark of any suspected breach, fraud, or misuse and cooperate fully in investigations.
12. Limitation of Liability
To the maximum extent permitted by law, Billionmark shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from your use or inability to use the Services, even if advised of the possibility of such damages.
13. Third-Party Websites
Links to third-party websites are provided for convenience only. Billionmark does not control, endorse, or accept responsibility for third-party content, security, or practices. Access is at your own risk.
14. Local Legal Restrictions
Billionmark’s Services are not intended for use in jurisdictions where such access is prohibited. Users must comply with all applicable local laws.
15. Reservation of Rights
Billionmark reserves the right to modify, add, or remove any part of these Terms at any time. It is your responsibility to review the Terms regularly.
16. Governing Law & Jurisdiction
These Terms shall be governed by Malaysian law. Any disputes shall be resolved exclusively in the courts of Malaysia. Parties agree to attempt good-faith negotiations before initiating legal proceedings.
17. No Confidential Information
Any information submitted to Billionmark shall be deemed non-confidential. By submitting such information, you grant Billionmark an unrestricted, irrevocable license to use it for any purpose.
18. Indemnification
You agree to indemnify and hold harmless Billionmark against all claims, losses, damages, penalties, fines, costs, and expenses arising from your use of the Services, including unauthorised, fraudulent, or unlawful activities.
19. Term of Services
Services shall be provided for an initial term of twelve (12) months from the effective date and shall automatically renew on a monthly basis unless terminated.
20. Termination
After the initial term, either party may terminate Services with thirty (30) days’ written notice. Early cancellation may result in charges for usage, provisioning, or subscription costs incurred.
Billionmark Solutions Sdn. Bhd., located in Selangor, Malaysia, delivers robust IT solutions and top-notch security systems designed to meet your needs with reliability and excellence.